rbac.yml

---
roles:
  administrator:
    description: Zammad administrator (full admin panel access)
  agent:
    description: Zammad agent (helpdesk staff, can answer tickets)
  customer:
    description: Zammad customer (end user, can open tickets)
  mcp:
    description: Can drive this application through an MCP client, which acts with the credentials the deployment issued rather than the caller's own